Privacy Policy

Last Updated: March 4, 2025

Tropical Moto (“we,” “us,” or “our”) is a car and motorcycle rental booking platform based in Siargao, Philippines. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect from you, how we use and protect it, and your rights regarding this data when you use the Tropical Moto website or services. By using our platform or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect only the minimal personal information necessary to process your rental booking and communicate with you:

• Personal Information: When you place a booking or order on Tropical Moto, we ask for your name, email address, and phone number. You provide this information voluntarily through our booking form so we can identify your reservation and contact you about your rental.
• Payment Information: We do not collect or store any payment data (such as credit card numbers or bank details) on our website. Rentals are typically one-time transactions for tourists, and any payment is handled separately (for example, in person or through a third-party payment provider). Tropical Moto itself does not retain your financial information.

How We Use Your Information

The personal information we collect (name, email, and phone number) is used only for the intended purpose of providing our services to you. In particular, we use this information to:

• Process and manage your booking: confirming your reservation and preparing the vehicle for rental.
• Communicate with you: sending booking confirmations, updates, and important information about your rental (such as pick-up instructions or notifications of any changes). We may also contact you if we need additional details or to answer questions regarding your booking.

We do not use your personal information for any purposes unrelated to your rental. For example, we do not send marketing emails or newsletters unless you have explicitly opted in to such communications. Your data is not used for profiling, advertising, or any form of tracking outside of your direct rental transaction.

Data Sharing and Disclosure

Tropical Moto does not share, sell, or rent your personal information to any third parties for marketing or any other purposes. The details you provide (name, email, phone) are used internally by Tropical Moto and its authorized personnel only to facilitate your booking and rental service.

We will not disclose your information to external parties except in a few exceptional circumstances:

• With your consent or at your direction: If you request a service that requires sharing information with a third party (for example, if we coordinate with a partner rental agency for your booking), we would do so only with your knowledge and agreement.
• Legal obligations: If we are required by law, court order, or official authority to disclose certain information, we may do so to the extent that such disclosure is legally compelled. In such cases, we will only share the information required and will, if permissible, inform you of the request.

Aside from the above situations, your personal data stays with Tropical Moto. We do not provide your information to any outside individuals or companies. Even within Tropical Moto, access to your data is limited to staff who need it to process your booking (for example, scheduling your vehicle or contacting you about your rental).

Cookies and Tracking

No Personalized Tracking: Tropical Moto does not use any cookies or tracking scripts to collect personal data or track individual user behavior across the web. We do not use advertising cookies, social media pixels, or any form of personal profiling technology on our website. When you visit our site, we do not store any information on your browser that could be used to identify you or follow you from site to site.

Google Analytics: We may use Google Analytics (or a similar analytics tool) to gather anonymous statistical data about our website’s traffic and usage. These analytics help us understand how visitors use our site (such as which pages are visited, for how long, and general geographic regions of our users) so that we can improve our services and website functionality. Google Analytics may set its own cookies to collect this usage information. However, this data does not include any personally identifiable information – we cannot see individual names, emails, or phone numbers from analytics, only aggregated trends. We do not combine analytics information with any personal data you provide.

Please note that while Google Analytics uses cookies to track website performance metrics, Tropical Moto itself does not store or access those cookies for any purpose; all analytics data is processed by Google and presented to us in summary form. You can opt-out of Google Analytics by using browser add-ons if you wish, but rest assured that no sensitive personal data is being tracked by our use of these tools.

Data Security

We take reasonable measures to protect the information you share with us. Although we collect only a small amount of personal data, Tropical Moto is committed to keeping that data secure and confidential. Our website and databases employ standard security practices to safeguard against unauthorized access, disclosure, alteration, or destruction of your information. For example, our booking form is transmitted over encrypted (SSL/TLS) connections to prevent eavesdropping, and our internal systems are protected by firewalls and access controls.

Importantly, we do not store highly sensitive data such as financial information on our platform, which significantly reduces the risk to your personal data. The contact details (name, email, phone) we do collect are stored in a secure environment and are accessible only to authorized Tropical Moto personnel who need them to manage your booking. We train our staff on privacy best practices and ensure that your information is handled with care and professionalism.

While no web platform can guarantee absolute security, Tropical Moto maintains up-to-date security protocols and regularly reviews our practices to mitigate risks. If we ever become aware of a data breach or security issue that affects your personal information, we will notify you and take appropriate steps in accordance with applicable laws and regulations.

Data Retention

Tropical Moto retains your personal information only for as long as necessary to fulfill the purposes for which it was collected. In practice, because our services are typically one-time rentals for tourists:

• We use your name, email, and phone number to complete your booking and rental period.
• After your rental is completed and we have no further business need for your data, we do not continue to actively use or store it. Personal data collected for a booking may be archived or securely deleted once it is no longer required for our operations (for example, we may keep a record of your booking for a short period for accounting, legal, or internal record-keeping purposes, but we will not use your contact information to reach out to you for any unrelated reason).

We generally do not maintain a long-term database of customer personal information beyond what is needed for transactional records. This means that unless there is a specific reason to retain your details (such as a legal requirement, or you returning for another rental and using the same details), your personal information will be removed or anonymized in a timely manner after your business with us is concluded.

Your Rights and Choices

Because we collect and hold only a minimal amount of data about you, we do not have elaborate automated systems for you to review or delete your data online. No specific self-service process exists for data access, correction, or deletion requests given the limited scope of information we store. However, we want you to have control over your personal information and to feel comfortable with our handling of it.

If you would like to know what information we have about you, or if you want us to update or delete the personal data you provided, you have the right to request that from us. You may contact us at any time with such a request (see the Contact Us section below). For example, if you made a booking and need to correct your phone number or if your trip is over and you wish to have your contact details removed from our records, simply let us know. We will honor reasonable requests and will confirm once we have fulfilled your request. Please note that if you request deletion of information during an active booking, we might need to retain certain details until your rental is completed (as we cannot provide the service without using your contact info), but we will remove it as soon as it’s no longer needed.

We also inform you that you have rights under privacy laws (such as the Philippines’ Data Privacy Act or other applicable regulations) regarding your personal data, including the right to access it, correct it, object to its processing, or lodge a complaint with authorities if you believe your rights have been violated. Given our minimal data use, we are confident such issues will be rare, but we support your rights and will help in any way we can should you have concerns about your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us. We are here to address your inquiries and ensure your information is handled properly.

You can reach Tropical Moto by emailing us at [email protected] or by using the contact form/phone number provided on our website. Please include details of your inquiry and any relevant information, and we will respond as soon as possible. We appreciate the opportunity to address your questions and will do our best to resolve any issues related to privacy and data protection.

Changes to This Policy

Tropical Moto may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to how we handle your personal information, we will update this page and change the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the Tropical Moto website or services after any modifications to the Privacy Policy constitutes acceptance of those changes. If you do not agree with any portion of the Policy, you should discontinue use of our services. Rest assured, we will not use your personal data in new ways without first ensuring we have your consent or that the use is otherwise legally permitted.